How to dynamicalluy upload a recorded voice that can be broadcasted in asp.net application

Date: Jul 9, 2014

How to dynamicalluy upload a recorded voice that can be broadcasted in asp.net application

Date: Jul 10, 2014

Hi All,

Some please help me on this ...

Mohan

PAnderson · Newbie

Hi Mohan,

Thanks for clarifying everything you're looking for on the phone.

For your situation there are two different setups. The first being the allowing the user to be called at a requested phone number and record their message. You will want to utilize broadcast.create - secure.ifbyphone.com/developers.php for this.

The next scenario, allowing users to upload their own audio files, is more complex and requires the use of our SurVo/IVR application to dynamically insert .wav files.

First, you will be able to upload their audio files to Ifbyphone using recording.upload - secure.ifbyphone.com/developers.php.

Once the file is uploaded, you will want to follow the Custom SurVo Audio Prompts documentation - secure.ifbyphone.com/developers.php. This allows you to create the parameter in your SurVo which you can dynamically change to the audio file uploaded per user.

Finally, you will have to use the Click-to-SurVo (CTS) command - secure.ifbyphone.com/developers.php - to reference the created SurVo on demand and generate the broadcast. The bottom half of the CTS documentation page outlines how to schedule the CTS Broadcast.

Hope that helps!

Mohan · Member

Hi Anderson,

Thank you for your reply, hope your solution would work for me.

Thanks
Mohan

Mohan · Member

Hi Anderson,

I have created a Survo and added a question with the below settings :
Use wave file : true
Question type : prompt only

and i have selected the wave file as "parameter", and set the parameter as "UserRecordedMessage"

So, when i want to schedule a broadcast using API then how can i pass a value to the parameter ? can i give an URL like http://myserver/usermessages/message.mp3 . does it accepts like this ? and if it accepts, do i need to send the server user credentials also ?

I mean when ifbyphone try to broadcast my message then it has to get the recorded sound file from our server, then ifbyphone need to be allowed to access a file from our server .... right ?

Please help me on this.
Mohan

-- Edited by Mohan on Friday 11th of July 2014 11:20:12 AM

-- Edited by Mohan on Friday 11th of July 2014 11:48:38 AM

CWhite · Newbie

Hi Mohan,

Per our discussion, to dynamically call an audio file using the parameter function in Survo, you have to first upload the audio to the account.

To do so with the API you'll use the recording.upload API call. https://secure.ifbyphone.com/developers.php?id=73&a=recording&m=upload

An example of this would be...

https://secure.ifbyphone.com/ibp_api.php?api_key=010101APIkeyhere010101&action=recording.upload&type=survo&path=http%3A//www.yourwebsite.com/07112014.wav&id=809244

This will result in the audio file being saved at the path "/survey/809244/07112014.wav" which you will need for the Click-To-Survo API call.

The Click-To-Survo API call then would look something like this...

https://secure.ifbyphone.com/click_to_xyz.php
?app=cts
&phone_to_call=8475551212
&survo_id=809244
&key=010101APIkeyhere010101
&user_parameters=UserRecordedMessage|/survey/809244/07112014.wav

There is further information on using custom audio prompts in the Developer Guide in your account as well. https://secure.ifbyphone.com/developers.php?a=custom_audio

Let us know if you have further questions

Best Regards,

Chris White

Customer Support Engineer

-- Edited by CWhite on Friday 11th of July 2014 01:00:37 PM

Date: Jul 16, 2014

Hi Chris White,

I am able to upload the audio file to the ifbyphone site. But unable to broadcast to the user.

The API call will be like this

https://secure.ifbyphone.com/click_to_xyz.php?app=cts&acct=245694&scheduleonly&survo_id= 924564&user_parameters=UserRecordedMessage|" & Survey/9236244/Test1.wav&key=c8b7b06a4ery786b99d4hsdfkjdf68960d1c15689365477bb1fd&type=2&cid=8565236514523770&sdate=2014-07-16+11%3A18&edate=2014-07-16+11%3A28&tz=Eastern&phone=&dstime=00%3A00&detime=23%3A59

Am getting the call but the wav file is not played.

Please help on this

Mohan

CWhite · Newbie

Hi Mohan,

There are just a couple problems in the API call you provided. I've included a breakdown below, plus a corrected version which I just tested successfully.

secure.ifbyphone.com/click_to_xyz.php?
app=cts
&acct=245694 (acct is not a necessary argument, this can be removed)
&scheduleonly
&survo_id=924564 (this is an invalid survo ID, but the format is correct)
&user_parameters=UserRecordedMessage|Survey/9236244/Test1.wav (9236244 is an invalid ID, thus the filepath is incorrect. Usually this ID should match the ID above)
&key=[removed for security]
&type=2
&cid=8565236514523770
&sdate=2014-07-16+11%3A18
&edate=2014-07-16+11%3A28
&tz=Eastern
&phone= (phone to call should go here)
&dstime=00%3A00
&detime=23%3A59

secure.ifbyphone.com/click_to_xyz.php?
app=cts
&scheduleonly
&survo_id=809244
&user_parameters=UserRecordedMessage|/survey/809244/Test1.wav
&key=[removed for security]
&type=2
&cid=8567273550
&sdate=2014-07-16+11%3A18
&edate=2014-07-16+11%3A28
&tz=Eastern
&phone=8887776666|8776665555|8665554444
&dstime=00%3A00
&detime=23%3A59

Let us know if you have additional questions.

Best Regards,

Chris White

Customer Support Engineer

-- Edited by CWhite on Wednesday 16th of July 2014 11:17:22 AM