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Post Info TOPIC: Issue with user defined message
krishnaprasadh


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Posts: 9
Date: Oct 7, 2009
Issue with user defined message
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Hi ,

I'm trying to convey some message in the call using IfByPhone.But, i couldn't convey that message .Looks like i'm missing out something in the configuration .

Fyi,this is what i did before i could convey them


1.Advanced Services >Survo>edit>Created {message}.Please,find the screenshot for this.
2.Passing the user defined message in the code


https://secure.ifbyphone.com/click_to_xyz.php?app=cts& key=KEY
&survo_id=SURVOID
&type=2
&scheduleonly
&sdate=STARTDATE
&edate=ENDDATE
&tz=Eastern
&dstime=00%3A00
&detime=23%3A59
&phone=uri of the csv file
&user_parameters=message%7C +"Hello how are you"


Could you please,let me know whats the issue with this asap,as its very urgent .

Thanks,

Krishna Prasad H

-- Edited by KhyleK on Wednesday 7th of October 2009 11:21:53 AM

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KhyleK


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Posts: 59
Date: Oct 7, 2009
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Krishna,

You are using:
user_parameters=message%7C +"Hello how are you"

The quotes are throwing us off.  Please try the following:

user_parameters=message|Hello%20how%20are%20you


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krishnaprasadh


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Posts: 9
Date: Oct 7, 2009
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Hi ,

I tried what you said, the result is still the same .Can you please, help me in fixing this ??


Thanks,

Krishna Prasad H

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KhyleK


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Status: Offline
Posts: 59
Date: Oct 7, 2009
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Krishna,

Now I see where the problem lies.  You are using schedule only, pointing us to a CSV file for the phone numbers.  Using this type of call, the CSV file must contain a column for message with the values associated for each number you want to call.

You can also use a different URL to place a call immediately.  In that case the URL change I suggested will work.

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krishnaprasadh


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Status: Offline
Posts: 9
Date: Oct 8, 2009
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Hi Khylek ,

Can you send me the format(screenshot) of the CSV file,that i'm suppose to use to convey the message .



Thanks,

Krishna Prasad H





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KhyleK


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Status: Offline
Posts: 59
Date: Oct 8, 2009
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Attached is a screen shot of what the file should look like

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