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Post Info TOPIC: Click to Survo using a designed form


Newbie

Status: Offline
Posts: 1
Date: Aug 28, 2009
Click to Survo using a designed form
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I created a form using the Form Designer. I did it to collect a caller's zip code along with his phone number.

Then I created a survo, so when the call is connected, an IVR session can be initiated. It has a post-Survo Action of Net Integration, so the zip code can be passed to my server for processing.

Finally, I go to create my click to call.
  • If I choose Click to Survo, I can specify my survo, but I can't sepcify the form I created.
  • If I choose Click to Call w/Info, I can specify my form, but I can't choose my survo. It only gives me the option to choose a FindMe.
  • I can't find any option that lets me choose the form and direct the call to a Survo.
Can someone help?
mark

__________________
Mark Matchen Advocacy Direct


Veteran Member

Status: Offline
Posts: 45
Date: Aug 28, 2009
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Mark,

The form designer is a tool used strictly for whispering the information collected to a party on the phone. It sounds like what you are trying to do is collect information so that after the phone call that info is passed to your server.

What I suggest is you build your own webform, that has whatever fields are relevant. You also should specify a phone input field.

You will then need to use PHP or some server side technology to trigger an http call to our server. Basically your page will call a survo, and pass the data from the form into the survo using pass through data. The pass through data can then be posted back to your server from the netget. Ex:
http://www.ifbyphone.com/click_to_xyz.php?app=CTS&survo_id=XXX&key=[your public key]&phone_to_call=XXXXXXXXXX&p_t=60622

In the netget of the survo, you will pass the caller ID, and the pass through data back to your server.

This will take a bit of programming, but there is no way you can easily use our form designer to get that data back into a survo for a netget.

__________________
-Phil Seguin
pseguin@ifbyphone.com
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