A common thing our customers need to do is to initiate outbound calls, and then find out exactly long the calls was. An example would be that a lead generation company is making warm outbound calls to prospects, and then transferring to a call center. It is critical to get acccurate call duration data in these instances.
First, when the call is initiated, give us a pass through parameter with a unique ID for that call. Now when we come back after the Survo is done, we will give you the unique ID back.
When you set up your Survo, type the following into Static Parameters (note that MySid is just the name of a variable):
MySID=sid
Now set up a Post call Action (under tools). Copy that same text to static paramters in the Post Call Action. Make sure the PCA (Post Call Action) is active.
Now when we ping your page after the Survo and PCA, you will have the SID. The Survo will have information about what happened on that portion of the call, and the PCA will have call duration. * Note that we cannot give the call duration as part of the Survo because you can run through several Survo's during a single call.
