I want to implement Ivr in my web application.I need help to implement this am confused in where to start this there is lots of option but i don't understand where to start this.
(a)Welcome to website (Advising Platform)
(b)Press 1 for balance
(a)Client must have added his/her number into WLX account
(b)Please enter your 4 digit pin
(c)After confirming the Pin number notify the client his/her account balance.
This is what i want to implement if any idea on it please help .
In the mash-up account you can set-up an IVR under "Advanced Services -> IVR". You will want to have an IVR for each stage of your process. And use our IVR web hook to connect them together (using your web service).
For example:
IVR 1:
(a) Welcome to website (Advising Platform)
(b) Press 1 for balance
(a) Client must have added his/her number into WLX account
(b) Please enter your 4 digit pin
When the Pin is entered, the IVR web hook can fire a POST/GET request (including the Pin number) to your web service. Your web service will respond with XML to send the call to IVR 2 or 3 depending on your lookup result.
IVR 2:
(c) After confirming the Pin number notify the client his/her account balance.
OR
IVR 3:
(d) Invalid Pin. Have them enter again.
Feel free to contact me directly, or our support team to walk you through the call flow and account configuration.
I have created multipal IVR as the response return but i am stuck in one point like after getting the balance detail i connect with adviser when call end from adviser i want to enter the rating in database like 1,2,3,4,5.what status will be return when call end and how to know in which parameter call end is defined.
We have another web hook, called "Post Call Action". This includes data found in the call detail report, such as duration, Session Id, caller id etc. The Post Call Action fires immediately after the call ends. You can consume this request with your web service and update your database at that point.
You can configure the Post Call Action under "Developer Tools -> Post Call Actions".
