We just wanted to have a voice broadcast message to our customers. This message will be non-interactive message (No recipient response). The whole process will be automated including but not limited to creating an audio file, uploading an audio file on our server, creating a phone csv file , uploading a phone csv file. uploading a recorded message to ifbyphone server using api recording.upload, scheduling a survo using api click-to-survo

This is what we did:

1) We created a Survo (though was wondering why we need to create a survo when these messages are not interactive messages?)

2) We created an audio file in .wav format.

3) Uploaded the .wav file on our server (for e.g. on www.abcd.com/recording/audio3232.wav)

4) Uploaded the phone.csv with our customers numbers on our server

5) uploaded the .wav file on ifbyphone server using:

https://secure.ifbyphone.com/ibp_api.php?api_key=....&action=recording.upload&type=survo&path=http%3A//abcd.com/voice/Record1391165961210.wav&id=...

6)After uploading the recorded file we used the following to schedule the voice broadcast

https://secure.ifbyphone.com/click_to_xyz.php?app=cts&scheduleonly&survo_id=...&key=....&type=2&phone=http%3A%2F%2Fwww.abcd.com/%2Fvoice%2Fphonecall.csv&dstime=00%3A00&detime=23%3A59&user_parameters= audio|TEST/survo id/Record1391165961210.wav

7) we received the message that recorded file uploaded successfully and also received a message that broadcast has been scheduled.

8) Ifbyphone makes a call on the number provided but there is not any recorded message.

We tried various different options to get the recorded message played on the phone call but failed. We tried by passing the user parameters and also by not creating and passing user parameters. We created user parameters when created one question on a survo and then used use wav file checkbox and parameter and saved that parameter with name audio.

We have below major questions

1)    Why we have to create a survo and not voice broadcast when all we need is a broadcast with not interactive message?

2)    If we create a broadcast, can we still upload the existing wav file without having the ifbyphone to call the requester to record a message? How to get a audio dialog id?

3)    What are we doing wrong that our recipients are not able to hear any audio from the broadcast(survo) calls?

4)    Can we change the registered numbers dynamically using api? If yes, how?

5)    Can we create messages dynamically using api? If yes, how?

W Can we used any format other than .wav file for a recorded message? .wav files are very big files and takes longer to upload.?

 Your quick and prompt response will be highly appreciated