Help on Click To Call

krishnaprasadh · Member

Help on Click To Call

DDay · Member

Hi Krishna,

The code you posted is for displaying the default pop-up window that uses AJAX. If you would like to embed your own phone number form on your site you will need to create the boxes just as you did in the example picture you posted and then use Javascript / Ajax to grab those numbers and post them to Ifbyphone.

Here are some example files for both ASP and PHP that demonstrate exactly what you are trying to do.

There are two things you have to change in the Javascript code:

1) Your Public API Key

2) The Building Block ID of the Click to Call you are using

Both of these can be found by logging into your account and selecting Developer Tools --> Building Block IDs from the menu. In the asp_example.html file starting on line 61 is where you will need to insert these values.

Sincerely,

Dan Day

-- Edited by DDay on Thursday 6th of August 2009 09:18:32 AM

krishnaprasadh · Member

Hi Dan ,

Thanks a lot . It worked great . Now , i have a new issue working with Survo Smart form .Basically, i have configured Survo with a response as XML and trying to pass a CSV file containing a list of phone nos to be called .But,this doesn't seem to work as it throws an exception "Unable to connect to remote server " .

Enclosed is the code :

String strURL = "https://secure.ifbyphone.com/click_to_xyz.php?app=cts
&acct=1111
&survo_id=1234
&key=XXXX
&type=1";
strURL = strURL + "&phone=" + @"C:\Users\krishna\Desktop\SurvoCallTest.csv";

Now,i'm creating a webrequest for this URL and i'm not getting proper response for the request made.I'm afraid if this is not the proper way to pass CSV or missing some parameters.Attached is the screenshot of the csv file.

Can you please help me on this ?

Thanks ,

Krishna Prasad H

DDay · Member

Hi Krishna,

In order to use a CSV file it needs to be accessible on the internet by our server . The path you gave is to a file on your local computer. The file needs to be uploaded to a server so it can be accessed by a URL such as:

http://www.example.com/phone_numbers.csv

The file name must end in .csv.

Sincerely,
Dan Day

krishnaprasadh · Member

Hi Dan ,

I tried passing csv file to the web service .But,some how it didn't work .I'm afraid if its a wrong way to pass parameters or something wrong in the csv format . Would like to get your support on this .

Please,find the enclosed code & also, attached CSV screenshot

String strUrl = "https://secure.ifbyphone.com/click_to_xyz.php?app=cts
&acct=105271
&key=34234234
&survo_id =1234
&type=1";
strUrl = strUrl + "&phone=" + "http://eg.net/survocalltest.csv";

When i try to call , i will get this error

"Phone number specified is invalid. Please check it and try again."

Thanks,

Krishna Prasad H

pseguin · Veteran Member

Krishna, when I go to http://eg.net/survocalltest.csv I get a invalid page back. Is the CSV still hosted there?

krishnaprasadh · Member

Hi Phil ,

http://ksenthil.net/SurvoCallTest.csv

Can you try this URL and let me know ?? I could get rid of that weird error .But, when i make a call to the numbers in the CSV it throws "Specified Broadcast CSV file is improperly formatted: missing 'number' column" error .I'm sure this is something to do with CSV format that i'm using as input .

Please,find the attachment for the format of the CSV file .Kindly,let me know what's the rite format to be used .

Thanks ,

Krishna Prasad H

-- Edited by krishnaprasadh on Tuesday 1st of September 2009 12:53:12 AM

DDay · Member

Hi Krishna,

The file must be saved as a Microsoft Windows/DOS-formatted CSV file. Attached is your example file re-saved in the correct format.

--
Dan Day